JDM POWDER TECH Ltd

Unit 27 Victory Park,

Trident Close,

Medway City Estate,

Rochester

ME2 4ER

Tel: 01634 723444

Email: info@jdmpowdertech.co.uk

 

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Confirmation, Cancellation & Termination Policy

​1: JDM Powder Tech Limited requires an order number for confirmation (Verbal, or written) to commence work. Once confirmation has been given, cancellation charges set out below will apply to all contracts.

​2: If a contract is cancelled by the client at any time during the commencement of work, you will be liable to pay JDM Powder Tech Limited the full value of the order quoted or estimated (direct or indirect) or any other losses whatsoever.

 

3: JDM Powder Tech Limited reserves the right to terminate any agreement or contract at any time by  verbal or written confirmation to the client if the other goes into liquidation, account is under taking legal action with debt collection or a receiver or administrator has been appointed to take over all or part of the business.

 

4: JDM Powder Tech Limited fees are quoted and estimated according to the business requirements and reserves the right to adjust costs to reflect individual contracts. All contracts are asked to arrive in a prepared condition (other than final cleaning). JDM Powder Tech Limited reserves the right to review quotes and charge for any additional surface preparation work that is required.

 

5: JDM Powder Tech Limited and the completion of works are offered in good faith and are based on the position at the date of ordering. These are not guaranteed and could be subject to delays due to strikes, accidents, force majeure, mechanical breakdowns, unavailability of products and parts or other causes beyond JDM Powder Tech Limited control.

 

6: Any agreed timescales ether in writing or verbal which are not met, will not hold JDM Powder Tech Limited accountable for delays, expenses or third party fines. JDM Powder Tech Limited will make all reasonable endeavours to start and complete work by the dates given but will not accept liability for delay.

7: Any orders delivered to JDM Powder Tech Ltd without a quote being raised, will be completed in good faith under our Charges/Payments section and on the understanding that these terms and conditions have been read and agreed upon.

Working & Quality Control Policy

 

Overview

​1: It is the policy of JDM Powder Tech Limited to provide a powder coating service that meets or exceeds all of our customer’s quality and delivery expectations.

 

2: With an emphasis on defect prevention and the reduction of variation and waste, and by establishing long-term partnerships and working closely with suppliers, customers and employees, JDM Powder Tech Limited strives to continually improve our processes, quality and efficiency

 

3: Except in respect of death or personal injury, JDM Powder Tech Limited shall not be liable to you by reason of any representation (unless fraudulent), or any term of our agreement for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of, or in connection with your contract.

 

4: JDM Powder Tech Limited asks our clients to make good preparations and show due diligence around the preparing of contracts prior to delivery.

5: Any additional items delivered or amendments to sizes or design which has not been quoted, will be chargeable. These charges will be calculated at our standard rates and added to your invoice.

6: JDM Powder Tech Limited uses forms of Social Media to promote the business and the work which we complete. Unless put in writing stating otherwise, you give consent for JDM Powder Tech Limited to post your completed work on social media sites. No details of our clients, product information or projects will be disclosed. 

 

Quality

 7: All spraying is completed on the understanding that as much as we try to complete near perfect works that we are unable to control environmental factors such as the weather. This may cause small imperfections to the finish of the paint such as drips, sags and dust to the finish of the coatings. The industry standard states that these occurrences shall not be noticeable from a distance of 3 meters’ or more from the surface of the worked area.

 8: JDM Powder Tech Limited inspection process consists of the following, unless otherwise specified or agreed in writing and applies to all contracts completed.

 

  • A close visual inspection is carried out upon completion by the workshop.

  • Any obvious defects or inclusions located will then be inspected by the Workshop/Operations Manager

  • The materials will be inspected by eye under natural light at a distance of 3 metres and looking for a minimum number of 3 inclusions per square metre.

  • Aluminium sheet is to be calculated at 2 inclusions at a distance of 3 metres per square metre. JDM Powder Tech Limited reserves the right to allow more inclusions if the panel is to be fitted out of eye level/sight.

  • Where any defect materials do not meet these standards JDM Powder Tech Limited will, repair and re-powder coat without the client’s knowledge or inform the client prior to doing so to determine whether the defected material will be acceptable

  • Smaller items such as bike frames, car alloys and intricate items are viewed independently and do not follow our normal quality procedure.     

  • Any rejects will be recorded and investigated to improve our quality process

9: JDM Powder Tech Ltd are happy to consider special inspection requirements for your orders and these can be arranged and will need to be approved and reasonable for both parties.

10: All items need to be hung during the powder coating process, in the event that their is no where to hang your order we will contact you to confirm, if JDM Powder Tech Limited are unable to get hold of you, our workshop will make the appropriate decision on the information they hold, or your order will be delayed until confirmation is received. We ask that upon ordering you confirm a hole position if none.

 

11: To ensure JDM Powder Tech Limited can maximise production items are hung and although we will do our best to avoid, hook marks maybe visible. We ask that upon ordering you confirm on your order a preferred hanging position.

12: Galvanised materials can be powder coated, but we ask that all surfaces are fully prepared when brought in. Galvanising can leave the surface uneven and pitted which will be visible once coated. JDM Powder Tech Limited deem any orders delivered are at a satisfied state and our customers understand any uneven finish will not be at the fault of JDM Powder Tech Limited.

14. In the event of any job rejected for quality faults, arising from work completed by JDM Powder Tech Ltd​ an internal investigation will be carried out and any issues rectified free of charge. JDM Powder Tech Ltd will not be liable for any external costs relating to delays or additional works required.

Re-Spray/Over Coats & Colour Matching

 

15: JDM Powder Tech Limited have the capability to re-spray over existing powder coated products, although we will try to complete near perfect works we cannot guarantee the quality of the finished product and our inspection process does not apply. Re-spraying materials are powder coated under immense temperatures and can cause the original surface to wrinkle, burn, bubble or blister during the baking process and is out of JDM Powder Tech Limited control. If required by the client to re-powder coat or strip the surface, additional costs will apply. 

​16: Any Re-spray work carried out by JDM Powder Tech Ltd will be completed in good faith and on the understand the above applies, additional costs will be applied if you require the materials to be stripped first. These costs will be based on the time it takes to get the materials to an acceptable finish for powder coating.

17: JDM Powder Tech Limited have the capability to colour match to standard RAL colours or a sample provided. Although we will try to complete a near perfect match we cannot guarantee the match. Polyester Powder supplies use various companies, countries, formula’s and batches and unless the polyester powder used is from the same company and batch slight differences may occur. Colour matching from a swatch will be done by eye and needs the client approval before the contract is processed. In the event the colour does not match JDM Powder Tech Limited cannot accept responsibility as approval will be given.

 

Shot Blasting

18: JDM Powder Tech Limited can offer at an additional cost (Fees set out below), three forms of shot, Fine, Super Fine and Glass Bead, these are used at the workshops discretion to determine which shot is best. 

19: JDM Powder Tech Limited although will try to create a perfect finish, cannot guarantee the quality of the material being shot blasted and therefore JDM Powder Tech Limited will hold no responsibility for materials revealing damage, such as pit marks, holes or dents.

20: JDM Powder Tech Ltd reserves the right to decline any work which may impact or danger our employees, for example, large amounts of Lead or heavy/unstable items.

21: JDM Powder Tech Limited will contact its clients on the date their shot blasting has been completed and will ask for your materials to be collected within 24 hours. Due to the nature of shot blasting the environment can cause the surface to re-rust unless coated shortly after blasting. If materials are not collected within 24 hours and signs of rust have started to appear JDM Powder Tech Limited holds no responsibility and if required by the client to re-blast additional costs will apply. 

22: BLAST CLEANING - PREPARATION GUIDES & GRADES

SA 2: Thorough blast cleaning: Commercial finish 65% clean

The surface shall be free from visible oil, dirt and grease, from poorly adhering mill scale, rust, paint coatings and foreign matter. Any residual contamination should be firmly adhering.

 

SA 2.5: Very thorough blast cleaning: Near white metal 85% clean
The surface shall be free from visible oil, dirt and grease, from poorly adhering mill scale, rust, paint coatings and foreign matter. The metal has a greyish colour. Any traces of contamination shall be visible only as slight stains in the form of spots or stripes.

 

SA 3: Blast cleaning to pure metal: White metal 100% clean
The surface shall be free from visible oil, dirt and grease, from poorly adhering mill scale, rust, paint coatings and foreign matter. The blasted surface must have a uniform metallic colour.

JDM Powder Tech Ltd always work towards a minimum grade of SA2.5 and above, which is as described and viewed with the naked eye.

 

Additional

22: All orders completed by JDM Powder Tech Ltd are packed in foam, if any other requirements are requested which have not been quoted for such as special packaging or deliveries, these will be chargeable and added to your invoice.

​23: JDM Powder Tech Limited can offer aerosol cans to match RAL colours, these are not manufactured in house and therefore unable to accept any difference in colour variation. JDM Powder Tech Limited only use paint specialist to supply our aerosol cans to ensure the best match possible but powder coated can offer a different finish to wet sprayed aerosols.

24: JDM Powder Tech Ltd reserve the right to amend our Terms & Conditions as required and ask our clients to review our terms on a quarterly basis.

Data Protection

25a. On the 25th May the General Data Protection Regulation, known as GDPR, came into effect. GDPR is intended to ensure that all businesses respect your privacy and give you choices when processing your personal data. - JDM Powder Tech Limited are strongly committed to protecting the privacy of your personal data, so we have taken steps to comply with the new law. We have had privacy controls in place for some time so there is no significant changes in how we store or use your personal data, but we wanted to remind you of the control you have over your personal data and ensure that we have your consent to using it.

 

25b. Although we do not send a huge amount of marketing emails, we do keep contact information on file for the purpose of quotations, invoicing and account payments. (Please also note that when visiting our premises, for your own safety, CCTV is in operation 24 Hours a day. This is due to fork trucks moving in the area.) - If for any reason you would like to be removed from our database, would like to update any company details, have any queries or would like to request the information that we hold for you, please do not hesitate to contact us as we will be happy to assist.

 

Charges/Payment

26: JDM Powder Tech Limited have minimum order charge of £75 + VAT per colour for both Nylon and Polyester powder coating.

27: JDM Powder Tech Limited charge an hourly rate of £60 + VAT for shot blasting and have a minimum order charge of £45 + VAT. Costs are estimated based on the amount of time be believe it will take to complete the works.

28: JDM Powder Tech Limited payment terms are strict 30 day end of month, payment can be accepted via bank transfer or cheque, we cannot accept card payments.

29: Any payments made by cheque should be received by JDM Powder Tech Ltd 3 working days before payment is due to allow time for the cheque to clear.

30: Any payments which are late will result in the account being put on hold and is up to JDM Powder Tech Ltd discretion if the work is completed or put on hold until the account is cleared.

31. Powder coating work is priced based on the total amount of square meters being Powder Coated. Additional charges may apply when extra time or work is required, applying additional or special colours, primers or lacquers. JDM Powder Tech Ltd rates will vary up to a maximum of £33.75 per square meter.